ZADARMA CONNECTOR FOR ODOO BY CLOUDSABER

Calls, recordings and transcripts in your CRM.

Connect Zadarma to Odoo so your team can call from the records they already use, retain conversation history and keep customer context in one place.

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Keep the call with the customer.

When telephony sits outside the CRM, teams lose context and handovers become harder. The connector brings supported Zadarma call activity back into Odoo while respecting company and user access.

Call from Odoo

Start a Zadarma callback from a contact, lead or opportunity through the user’s mapped PBX extension.

Automatic call history

Capture incoming, outgoing, answered and missed calls, then open the relevant call from the customer record.

Recordings and transcripts

Play recordings from Zadarma or store them in Odoo, and import existing transcripts where the service provides them.

Accurate CRM context

Link calls to existing opportunities. Exact phone matches connect automatically; ambiguous numbers remain available for review.

Connect the right PBX to each Odoo company.

A multi-company Odoo environment can hold separate Zadarma connections, credentials, extensions, webhooks and feature settings. Calls and media remain in the relevant company context.

Administrators retrieve PBX extensions and assign them to Odoo users. Staff can work with their own calls while authorised managers have visibility across company calls.

Choose recording behaviour and transcript import independently. Keep call history indefinitely by default, with separate retention settings for technical event diagnostics.

From PBX event to useful customer history.

Add the Zadarma credentials and confirm the company, country and time zone.
Copy the generated webhook URL into Zadarma PBX call notifications and enable the required events.
Fetch extensions and assign them to the relevant Odoo users.
Choose media and retention settings, then test a call through to the customer record.

Built and proven in a live Odoo 19 environment.

Available for Odoo.sh and self-hosted Odoo environments that permit custom server modules.

You need a Zadarma account with PBX, API access and call notifications, plus your existing PBX phone or Zadarma softphone. Staff can use Odoo in a browser on Windows or macOS.

Earlier Odoo versions can be ported and tested separately on request.

FREQUENTLY ASKED QUESTIONS

Questions about Zadarma and Odoo.

Clear answers before you connect your phone system and CRM.

Yes. With PBX call notifications configured, supported calls made through Zadarma can be logged and matched to the relevant Odoo record.

The connector starts a Zadarma callback through the user’s mapped extension. Staff use their existing PBX phone or Zadarma softphone.

Ambiguous matches are left for review rather than automatically attaching a call to the wrong customer.

It requires Odoo.sh or a self-hosted Odoo environment that permits custom server modules. Standard Odoo Online does not support installing this module.

Yes. Recording behaviour and transcript import are configured separately. Transcripts are imported where Zadarma provides them; enabling import does not start paid recognition.

Bring call history into the customer workflow.

Tell us your Odoo version, hosting arrangement and Zadarma PBX setup. We will confirm the fit and plan a controlled deployment.