FLEET TECHNOLOGY
Axscend
Connecting the business operation behind fleet technology.
Discuss a similar challengeOPERATING CONTEXT
Hardware, SaaS and customer operations need one supporting business-system picture.
Axscend is a UK technology business specialising in telematics and fleet management for HGV trailers. Trailer-mounted devices interface with Electronic Braking Systems and a cloud platform provides real-time monitoring and maintenance scheduling.
STARTING SITUATION
A hardware-plus-SaaS model
Customer, sales, project and operational information needed to work around the continuing relationship between devices, cloud software and fleet customers.
IMPLEMENTATION ROUTE
Odoo as the business-system layer
The business-system layer supports the telematics operation without replacing the specialist device and cloud platform at the centre of the product.
CLOUDSABER ROLE
Fit, integration and ownership
Cloudsaber helped connect customer, sales, project and operational information with attention to platform boundaries, data ownership and adoption.
IMPORTANT DELIVERY DECISIONS
Keep the specialist product and business system responsibilities clear.
- Preserve the telematics platform as the product core.
- Connect hardware sales with the continuing SaaS relationship.
- Make integrations, handovers and data ownership explicit.
CHANGED CAPABILITY
A clearer backbone for a connected product business.
Customer, sales, project and operational information can be considered as one supporting model around the devices and cloud platform Axscend provides.
Relevant to: technology businesses combining physical products, cloud services and continuing customer operations.
Turn a similar situation into a clear route.
Bring the operating reality, the systems involved and what needs to become possible.